Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Passport Details (if required by certain operators)
• Payment details (processed securely through third-party gateways)

b. Booking Information

• Tour/activity booked
• Travel dates
• Guest details
• Preferences and special requests

c. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

d. Optional Information

Provided voluntarily by users:

• Reviews, ratings, comments
• Uploaded documents (if needed for visa/ticket processing)
• Chat and support messages

2. How We Use Your Information

We use your information to:

1. Process and manage bookings
2. Send confirmations, vouchers, and updates
3. Provide customer support
4. Improve our website and user experience
5. Prevent fraudulent or unauthorized activities
6. Personalize offers, recommendations, and marketing messages
7. Comply with UAE legal obligations

We do not sell your information to any third party.

3. Sharing Your Information

We may share your information with:

a. Service Providers / Operators

To complete your booking (e.g., tour operators, hotels, transport providers).

b. Payment Gateways

Secure card payment processors (Stripe, PayPal, etc.). We do not store full card details on our servers.

c. Third-Party Tools

Analytics tools (Google Analytics), email providers, SMS gateways.

d. Legal or Government Authorities

If required under UAE law or for fraud prevention.

All partners are required to protect your data and use it only for agreed purposes.

4. Cookies & Tracking Technologies

FlexiTrip.ae uses cookies to:

• Enhance website performance
• Store user preferences
• Track analytics
• Deliver personalized content

You may disable cookies in your browser, but certain features may not function properly.

5. Data Storage & Security

We take strict measures to protect your information:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure
• Limited access to personal data
• Regular security audits

However, no online service is 100% secure. By using our service, you acknowledge this risk.

6. Data Retention

We retain your information only as long as necessary for:

• Booking completion
• Legal compliance
• Business operations
• User support and disputes

After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

Depending on the applicable law, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Request restriction of processing
• Opt out of marketing emails/SMS
• Withdraw consent where applicable

To exercise these rights, email support@flexitrip.ae.

8. Marketing Communications

You may receive:

• Booking updates
• Promotional offers
• Travel recommendations

You can unsubscribe anytime by:

• Clicking "Unsubscribe" in email
• Contacting support

We will never spam or share your marketing preferences without consent.

9. Third-Party Links

FlexiTrip.ae may contain links to external websites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies separately.

10. Children's Privacy

FlexiTrip.ae is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

11. International Data Transfers

Your information may be stored or processed outside the UAE by our trusted partners. We ensure that all international transfers comply with applicable data-protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Continued use of FlexiTrip.ae means you accept the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact: